One of my favorite places to eat chicken is Chick-Fil-A. Generally, my only real complaint with them is that they’re run by fanatics and so they’re closed on Sundays. I think Sunday is a prime chicken-eating day, but it’s their revenue to loose, I suppose.
However, today, they’ve probably lost a customer.
Ever year, for the past several years, my wife and I have purchased the annual Chick-Fil-A calendar. At $5 it has contained coupons that we use far in excess of the cost.
Tonight was our first trip to Chick-Fil-A since our return from Taiwan. The new 2006 calendars are out and we purchased one knowing that we always get our value out of it. When we got it back to our seats, we realized it’s crap this year.
8 out of the 12 months the only thing you get is a drink. 7 of those are with purchase of something else.
The other 4 months are mostly side items, half of those again are with purchase of something else.
Compare that to last year:
- Free Sandwich
- Free Bowl of Soup
- Free Chicken Nuggets
- Free Bottle of water with purchase of sandwich (that’s a naff one)
- Free Kids meal with purchase of combo
- Free drink with purchase of chicken wrap (naff)
- Free sandwich with purchase of fruit and drink
- Free salad with purchase of drink
- Free biscuit or free chicken salad sandwich
- Free chicken strips with purchase of fries
- Free ice cream or brownie
- Free large coke
Not all of those are winners, but 6 of them are free without purchase of anything else, most of the other 6 are free items with purchase of lesser value item.
In the past it’s been a great deal, but this one is just nearly worthless. So, minutes after buying it we took it back up front, but the minion up front wouldn’t allow us to return it, and he essentially barred us from talking to a manager about the situation.
Now if I’d gotten a crap sandwich from them, I’d damned well expect them to refund my money. I don’t see this as any different.
Actually, it is different, because the minion working up front thought he knew best how to deal with customers, now the manager and corporate management are getting a direct letter from me and have lost a long-time customer.
Smooth move, Joey at Metrocenter, perhaps a job at an egg testing place would be better suited for you.
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