No Good Deed Ever Goes Unpunished

I was going to write a review about Rosati’s Pizza, but, alas, this is going to be a rant instead.

Today was System Adminstrator Appreciation day and several people at the office (thank you, people, your appreciation is appreciated) went in to buy the computer staff pizza at Rosati’s for our lunch.

A brief background. Sometime in the early-mid 1980’s, I lived in Chandler, Arizona – back in the days when it was few fields and the occaisional tract of homes. We were so isolated that no one delivered pizza. One day, Rosati’s opened. They were still too far away for delivery, but within range of pickup. As you may know, I like to judge a pizza fresh, in the restaurant, but Rosati’s has no seating space. Nonetheless, the first pizza I ever had there I tried a stuffed pizza – my first – and it was, without doubt, one of the best I’ve ever had – to this day.

I promptly moved 30+ miles away, and, as I had nowhere near Rosati’s to take a pizza to eat, I didn’t have another one until 2005 when one opened near my office.

Since they opened near my office, I’ve had a couple of their stuffed pizzas and one thin crust, rated A, B and C respectively.

However, they have failed the customer test today. Two pizzas were ordered, one the computer staff and one for some other people who don’t factor into the rest of this story.

To make a long story short, 50 minutes after the pizzas were ordered (and long after they were supposed to arrive), we received a call saying they had sent the wrong pizzas. Specifically, they’d sent one wrong pizza and one right pizza. There’s no need to even guess whose pizza was wrong, is there?

We were given two options, take the wrong pizza (even though it was smaller) or wait another 30-35 minutes (ha!) to get a replacement. They wouldn’t even consider leaving the wrong pizza and sending the right one later. We did get an option for a credit towards our next pizza, but with crap service like that, what makes them think there will ever be a next pizza???? Optimistic, aren’t they?

Needless to say, we got no pizza from Rosati’s (Phoenix store, Thomas Rd, between 40th and 44th streets) today. (And their manager and corporate headquarters are getting a nasty-gram in the mail, too.)