I got my Macbook back today.
A quick check this morning revealed that Applecare had Fedexed my Macbook back to the Apple store. It was already in Phoenix last night, and I could reasonably expect it to arrive today.
As I left work, Fedex showed it had been delivered several hours earlier, and, since the Apple Store is on my way home, I swung in to see if I could pick it up.
It hadn’t be unpacked yet, but they were kind enough to check with the testers downstairs (apparently there’s a basement) and one of them uncrated my machine and brought it up for me.
We powered it up and checked it out. I seemed to be working normally.
There are, to my knowledge, 6 commonly mentioned problems with Macbooks
- Mooing
- Random Shutdowns
- Random Wireless loss of signal
- Stains forming on the case
- Screens showing white with colored bars
Mine has been doing the Moo thing since I got it, but, it’s so quiet it really doesn’t bother me. Apple just released a firmware patch that addresses that issue, and my hope was that it would be already installed on my newly refurbished Macbook. It wasn’t, but when we powered it up at the Apple store, it was ready to download and install it. I choose to postpone that till I got home on electrical power.
Of course, mine was experiencing the random shutdowns and wireless losses, which is why it was in the shop. So that makes 3 problems that should have been addressed.
The staining had not been an issue at all with mine, but I discovered that Applecare had replaced the offending plastic parts anyway. Can’t complain there, that’s 4 problems addressed.
Finally, the color streaks… I’d never seen any sign of it. Until I got it home today and rebooted, and now it doesn’t work.
Looks like it is back to the Apple Store tomorrow. This doesn’t leave a good impression.
Technorati Tags: Apple, Applecare, Blog, Computer, Mac, MacBook, OSX
macbook. i replaced the screen and now the punctions are all wrong. I hit the @ button and I get a ! and so on. the cam says off and its on and vise versa? any ideas
macbook. i replaced the screen and now the punctions are all wrong. I hit the @ button and I get a ! and so on. the cam says off and its on and vise versa? any ideas
Did you install the screen yourself? Why did you replace the screen?
It sounds a bit like the logic board got fried.
Did you install the screen yourself? Why did you replace the screen?
It sounds a bit like the logic board got fried.